Saint Charles, Minnesota
Not resolved
Customer service
Product or Service Quality
1 comment

please don't waste you money with this company they are incompetent and somewhat kind of single you out if they don't like how you sound on the phone, and they are extremely unprofessional again if they don't like how you sound on the phone they hang up on you without cause so save your money and go with "all my son's moving company" this is a very professional company and they are extremely nice unlike handy dandy moving they need a lesson on how to treat a consumer who may want to do business with them

Awful!!!!!!! Awful!!!

Awful!!! Awfull!!!! Awfull!!!

Awful!!! Awful!!!

This person wrote the review because of bad quality at Handy Dandy Moving. Reviewer claimed that he or she wants Handy Dandy Moving to read this review and look into the issue (if any).

The most disappointing in user's experience was awful. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

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San Pablo, California, United States #1313819

Handy Dandy Moving Service loves all of our customers and we treat them as we want to be treated. Therefore, we can not tolerate any verbal abuse toward our diligent kindhearted staff members.

Our customer service team is trained to provide our customers with the utmost level of respect and appreciation. Only once every blue moon our management refuses business to a customer. No business ever wants to have to turn down business.

In the case of this particular customer, our team spoke to her on two different occasions.

When she called, our rep greeted her in a professional manner as with all customers and attempted to walk her through our standard quote process. Off the bat, her answers were defensive and also consisted of yelling some of the answers to basic questions. A manager then intervened and spoke with this prospective customer and attempted to continue to gather information from the customer in an effort to provide her with an accurate quote. Again, this customer yelled answers through the phone and was extremely attitudinal.

The manager at that point explained to the customer that we are unsure as to why she is not in a good mood; however our company has a zero tolerance policy for attitudinal prospective customers. Management further explained that she should reach back out to us when she's calmed down and can conduct herself in a civilized manner.

We then advised that she doesn't approach the next company in this manner when attempting to obtain a quote; otherwise, she will get turned down from them as well.

We strongly believe that she took this advice and applied it to her conversation with All My Sons moving, which we've also partnered with in the past.

Handy Dandy Moving values all of our customers and appreciate every customer that reaches out to us for services.

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