This company is extremely unprofessional and I would advise you to not trust them with your valubles. First of all, they did not give me a courtesy call on the day of my move to let me know when they were coming (I was told I would get one).
Then when they arrived they had brought shrink wrap that I purchased for an additional $25. They started wrapping our couch first. I did not notice until we arrived at our new home that they didn't even wrap the entire couch. They only did one strip and called it a day.
Next, they flipped boxes over that I had clearly organized and placed in the proper way that I wanted them on the truck. They were labled with what was in them and which way was up. When we arrived I noticed oil had leaked out of several boxes and onto my couch! yes, not only did they not wrap my couch properly but they stacked boxes on the cushions...I thought it was common sense not to do that!
guess not! On top of that, they did not use all the furniture pads I provided and alot of my other furniture got scratched! Lastly the 25 dollar shrink wrap that I purchased was taken with them! So, not only did they not even use it (hardly), they took it with them.
After bringing all of these issues to the manager, we discussed everything in detail and she agreed with me that the movers should not have flipped boxes over (since they had no reason to do so) and that the boxes should've never been stacked on the couch. She also said that they would reimburse me for the shrink wrap. So then, after about a 2 hour conversation with this manager she emails me the next day saying the only thing they can do is reimburse me for the depreciated value of the shrink wrap and that would be $15. seriously!
I was absolutly livid. Also in that email, she said how it was all my fault because I didn't tell the movers how I wanted things and that I should've told them then....well sorry lady I hired a freaking moving company to move my stuff....why should I have to tell you how to do it? that is the entire flipping reason people hire people. I had no idea they wanted me to be a babysitter.
okay that's my rant. unprofessional. bad customer service.
lack of expertise. Save your money!